Returns & Exchange Policy

We want you to be happy with your Monkey Business purchase.

Right of Withdrawal (EU Customers)

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To start a return, please contact us at:
eu@monkeybusiness.co.il

Return Conditions

Returned items must:

• Be unused
• Be in original condition and packaging

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once we receive and inspect the returned items:

• Refunds are issued to the original payment method
• You will receive a confirmation email
• Refund timing depends on your payment provider

Return Shipping

If the original order did not qualify for free shipping, return shipping costs are the responsibility of the customer.

If the return is due to a defective product or an error on our part, return shipping costs will be covered by us.

Exchanges

If you would like to exchange an item, please contact us before returning your order and we’ll be happy to assist.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible and include photos if available.
We’ll take care of it.

eu@monkeybusiness.co.il

For any questions about returns or exchanges, feel free to contact us — we’re here to help.