FAQ

How do I browse Monkey Business site:

You can explore our products in several easy ways:

• 
  Browse by category using the main menu
  
  Visit our Bestsellers for popular gifts
  
  Use the search bar at the top of the site
  
  Discover products by designer via the footer menu
  👉 View all products here:
  https://eu.monkeybusinessusa.com/collections/all

What payment methods do you accept?

We accept secure online payments via:

• Credit & Debit Cards

All payments are processed safely through Shopify’s secure checkout.

We never store your payment details.

Is it safe to shop on-line at MonkeyBusiness.co.il?

Yes. Shopping on our website is safe and secure.

All payments are handled by trusted, industry-leading providers.

Your personal data is protected in accordance with GDPR.

👉 Learn more in our Privacy Policy:

https://eu.monkeybusinessusa.com/pages/security-privacy-policy

How long will it take to process my order?

Orders are usually processed and packed within 1–2 business days.

Once your order ships, you’ll receive a confirmation email with tracking details.

Where do you ship from?

All orders are shipped from our warehouse in Germany.

Do you ship internationally?

Yes, we ship to many countries worldwide.

Shipping options, costs, and delivery estimates are shown at checkout.

👉 Full details here:

https://eu.monkeybusinessusa.com/pages/shipping-tracking

How do I trace the order with the tracking number?

Once your order ships, you’ll receive an email with a tracking number.

Tracking becomes active once the carrier scans the parcel.

👉 Track your shipment here:

https://eu.monkeybusinessusa.com/pages/shipping-tracking

My order has shipped. Why am I unable to track my order on the provided link?

Live tracking is only available after the carriers initially scan the package. Between the time the item leaves Monkey Business and the time it is scanned, tracking numbers may not show any results. 

If you need any help please look in https://www.17track.net/en/tracking or contact us.

What about taxes and customs?

• EU orders: VAT is included where applicable
  
  Non-EU orders: VAT is not charged at checkout
  Local customs duties or taxes (if applicable) are the responsibility of the customer and may be collected upon delivery.

Do you ship to PO box?

Express mail cannot ship to PO boxes . Registered air mail can.  Please consider this when choosing your shipping method.

Can I place an order by telephone?

No, but you can contact us with any question.

Can I change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.

📧 EU@monkeybusiness.co.il

What is your return & exchange policy?

EU customers have the right to withdraw from a purchase within 14 days of receiving the goods.

Returns must be unused and in original condition.

👉 Full return & exchange details:

https://eu.monkeybusinessusa.com/pages/request-exchange-policy

When will I receive my refund?

Once we receive and inspect your return:

Refunds are processed promptly

You’ll receive a confirmation email

Refund timing depends on your payment provider

How can I contact you?

We’re happy to help 😊

For any questions, please contact us at:

📧 EU@monkeybusiness.co.il